Bigpond email password recovery is defined as any system that allows users who have either forgotten their login details or activated an intruder lockout to validate with an alternate factor, and resolve that kind of problem, without dialing the customer care. It is a usual feature in identity management software and often bundled in the same software package as a password synchronization capability. Usually, users who have forgotten their password launch a self-service application from an extension to their workstation login area, using their or another user’s browser, or through a help desk call.

In Bigpond email password recovery system, users initiate their identity, with or without using their forgotten or disabled password, by answering a series of personal questions, responding to a password notification e-mail or many other processes. Bigpond email assist quicken problem resolution for users and this minimize help desk call volume, but a major problem with Bigpond email password recovery inside corporations and similar organizations is permitting users to access the system if they forgot their primary password.